Refund & Return Policy

Thank you for choosing NIDHI SWARUP. We strive to provide a seamless marketplace experience for both buyers and boutiques. Please carefully review our Refund and Return Policy below.

1. Returns and Refunds for Product Purchases

Because NIDHI SWARUP operates strictly as a multi-vendor digital marketplace, all physical product purchases and rentals are negotiated and transacted directly between you (the Buyer) and the boutique (the Seller) via third-party communication channels (such as WhatsApp) or off-platform payment methods.

• Direct Agreements: NIDHI SWARUP is not a party to the transaction and does not collect the payment for dresses or apparel. Therefore, NIDHI SWARUP cannot process returns, issue refunds, or mediate financial disputes regarding product purchases.
• Vendor Policies: Any return or refund requests must be directed to the specific Seller you purchased from. Each boutique is responsible for communicating and enforcing their own return and refund policies. We strongly encourage you to clarify the Seller's return policy via WhatsApp before finalizing any payment.

2. Vendor Subscription Refunds

If you are a Vendor utilizing a paid subscription plan on our platform to list your products, the following policy applies to your subscription fees:

2.1 Non-Refundable Policy

Generally, all vendor subscription payments are final and non-refundable. If your account is suspended or terminated due to a violation of our Terms of Service (e.g., uploading prohibited items or illegal content), you will forfeit any remaining time on your subscription and no refund will be issued.

2.2 Payment Gateway Errors and Glitches

We understand that technology can occasionally fail. If a technical error occurs with our payment plugin resulting in you being charged, but your account is not successfully upgraded or the membership is not assigned, we will correct the issue immediately.

If you experience a payment error where the funds have left your account but your subscription status has not changed, please DO NOT dispute the charge with your bank. Instead, please follow these steps:

1. Contact our support team using our Contact page immediately.
2. Provide your username, email address, and a screenshot or reference number of the payment receipt.
3. Once we verify that the funds were received on our end, we will manually and appropriately assign your membership/subscription to your account.

3. Contact Us

We are always here to help. If you have any queries regarding this policy, or if you need assistance resolving a technical error with a subscription payment, please reach out to us at any time via our Contact Us page.